Getting Started with Brand Central

Connect social media accounts and start scheduling posts in 5 minutes.

What You'll Need

• Admin access to your social media accounts
• Twitter: Account with API access (free tier works)
• LinkedIn: Company page admin or personal profile
• Facebook: Page admin role

5-Minute Setup

1. Access Brand Central

1. Sign in to ElasticDomain
2. Go to Dashboard → Brand Central
3. Click "Connect Accounts"

2. Connect Twitter/X

1. Click "Connect Twitter"
2. Authorize ElasticDomain app
3. Select permissions: Read & Write (required for posting)
4. Confirm authorization

Permissions granted: Post tweets, read timeline, upload media

NOT granted: Cannot read DMs, cannot change profile

3. Connect LinkedIn

1. Click "Connect LinkedIn"
2. Choose: Personal Profile OR Company Page
3. Sign in with LinkedIn credentials
4. Grant w_member_social permission (post on your behalf)

Note: For company pages, you must have Admin or Content Admin role.

4. Connect Facebook

1. Click "Connect Facebook"
2. Select Facebook Pages you manage
3. Grant permissions: pages_manage_posts
4. Confirm which pages to connect (can select multiple)

Verify Connections

After connecting, you'll see:

Troubleshooting Connection Issues

Twitter: "App not authorized"

Cause: OAuth callback mismatch.

Fix:

1. Go to Twitter Developer Portal
2. Check app callback URL: https://elasticdomain.com/api/auth/twitter/callback
3. Re-authorize in Brand Central

LinkedIn: "Invalid scope"

Cause: Missing w_member_social permission.

Fix:

1. Disconnect LinkedIn in Brand Central
2. Reconnect and ensure "Post updates" permission is checked

Facebook: "No pages found"

Cause: You're not an admin of any Facebook Pages.

Fix:

1. Go to your Facebook Page Settings
2. Add yourself as Admin (if you're not already)
3. Wait 5 minutes for permissions to sync
4. Retry connection

Understanding Permissions

What We CAN Do

• Post text, images, videos on your behalf
• Schedule posts for future publishing
• Read public engagement metrics (likes, shares, comments)
• Delete posts we created (cannot delete your existing posts)

What We CANNOT Do

• Read your private messages
• Change your profile picture or bio
• Follow/unfollow accounts
• Access financial information
• Post without your explicit scheduling

Security Best Practices

• ✅ Review connected apps quarterly (remove unused access)
• ✅ Use separate admin account for business pages
• ✅ Enable 2FA on all social accounts
• ✅ Revoke access immediately if you see suspicious activity
• ❌ Don't share your ElasticDomain login credentials
• ❌ Don't connect personal accounts for business use (create company pages instead)

Disconnecting Accounts

1. Go to Brand Central → Settings
2. Find account to disconnect
3. Click "Disconnect"
4. Confirm action

What happens: Scheduled posts are cancelled. Historical analytics remain visible. OAuth tokens revoked.

Multi-Account Management

You can connect multiple accounts per platform:

• Twitter: Up to 5 accounts
• LinkedIn: 1 personal + 5 company pages
• Facebook: Up to 20 pages

Select which account(s) to post to when scheduling content.

Team Access

For agencies/teams managing multiple brands:

1. Go to Settings → Team
2. Invite team members by email
3. Assign roles: Admin (connect accounts) or Editor (create posts only)
4. Team members log in with their own credentials

Related Articles

• Creating & Scheduling Posts
• Analytics & Engagement Tracking
• 5-Minute Quick Start Guide